Privacy Policy

Who we are

Windows Repair Galway is the trading name used for window and door repair, upgrade, commercial site support and academy-related enquiries in Galway, Ireland.

The data controller for this website is Pawel Fenik t/a Windows Repair Galway.

How to contact us

Email: windowsrepairgalway@gmail.com
Phone: 091 722 208

What information we collect

Depending on how you contact us, we may collect your name, phone number, email address, Eircode, property or site address, company or property name, enquiry details, uploaded photos, WhatsApp messages or photos, commercial project details, and Academy application information.

Website form handlers may also include your IP address in enquiry emails for anti-spam and security context.

How we collect information

We collect information when you submit a website form, contact us by phone or email, send an enquiry through WhatsApp, upload photos with an enquiry, or apply for the Windows Repair Galway Academy.

Why we use your information

We use your information to respond to enquiries, assess window or door issues, review photos, arrange call-backs, prepare for residential or commercial work, review Academy applications, prevent spam, and operate the website safely.

Lawful basis

Depending on the context, we may use your information because it is needed to take steps at your request before entering into a contract, because we have a legitimate interest in responding to enquiries and operating the website, because you have given consent where consent is requested, or because we have a legal obligation.

Enquiries and call-backs

When you send a residential or commercial enquiry, we use your details to review the issue and contact you about the next step.

Website enquiries are sent to an email inbox only. They are not currently sent to a CRM or spreadsheet.

Photos and uploaded images

Home and residential forms allow optional photo uploads. If you upload photos, we use them to assess your window or door issue and respond to your enquiry.

Uploaded photos are kept with the enquiry.

WhatsApp enquiries and photos

Windows Repair Galway accepts enquiries and photos through WhatsApp. If you contact us through WhatsApp, WhatsApp may process information under its own terms and privacy notice.

Commercial enquiries

Commercial and site enquiries may include your name, company or property name, contact details, site address, number of units affected, access or RAMS requirements, preferred dates, working hours and issue summary.

We use this information to assess and respond to the commercial or site enquiry.

Academy applications

Academy applications may include contact details, location, practical background, transport and licence information, safety or PPE details, availability, motivation, goals, language information, preferred contact method and acknowledgements.

We use this information to review applications and contact applicants.

Applicants under 18 are not accepted.

Anti-spam and security

Website forms include an anti-spam honeypot field. If this hidden field is completed, the submission may be treated as spam.

Form handlers may include IP address information in the email notification for anti-spam and security context.

IP addresses and server logs

The website hosting provider may process technical information such as IP addresses and server logs for hosting, security and operation of the website.

Who receives or processes information

Website forms are sent to an email inbox only and are not sent to a CRM or spreadsheet.

The website uses Let's Host for hosting and Gmail for email and mailbox handling.

Website form data is not sent to third parties except as needed for hosting and email handling.

External services such as WhatsApp, Facebook, Google and Gmail may process data under their own terms and privacy notices where used.

How long we keep information

Residential and commercial enquiries are kept for up to 36 months.

Photos uploaded with home or residential enquiries are kept with the enquiry.

Academy applications are kept until the recruitment process is complete.

Unsuccessful Academy applications are retained for 12 months.

Customer photos, videos and testimonials

Windows Repair Galway may use customer photos, videos or testimonials where consent records exist.

International processing and third-party services

Some third-party services used for hosting, email, WhatsApp or external links may process information outside Ireland or the European Economic Area. These services operate under their own terms and privacy notices.

Your data protection rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to the use of your personal data, and to receive a copy of certain data.

If processing is based on consent, you may have the right to withdraw consent.

To make a privacy request, contact: windowsrepairgalway@gmail.com

Complaints to the Irish Data Protection Commission

You can contact the Irish Data Protection Commission if you have concerns about how your personal data is handled: https://www.dataprotection.ie/

Changes to this policy

This Privacy Policy should be reviewed and updated when website forms, services, processors, retention periods, cookies, analytics or advertising tools change.

For details about cookies and tracking technologies, see our Cookie Policy.